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If the problem has multiple dimensions, perform steps D4 through D6 until you can verify your corrective actions have addressed the problem as a whole.
Beyond simply generating hypotheses, you need to verify the root cause with key stakeholders, audits and/or statistical data when possible.
After your team has determined the root cause of the problem, you’re now in a position to identify what the best long-term solution is.
In some cases, you may need new processes to route around the problem until you have a permanent fix.
Many auto manufacturers make the error of stopping at this point, confusing containment for corrective action.
At a minimum, your plan should include: Creating the team who conducts the 8D problem-solving process is a weak point for many organizations.
It’s critical to include people from the department in question, since you can’t solve a problem without those who have first-hand knowledge of it.
In this article you can also find an editable 8D Report template.
The 8D Report is a problem-solving approach for product and process improvement.
During World War II the 8D Method was used in Team Oriented Problem Solving (TOPS) in the United States under Military Standard 1520.
It was later used and popularized by car manufacturer Ford.