Essay Good Customer Services

A mysterious and magnetic world of high technologies become inevitably real and accessible for all users.

Polite service Colleagues at their in-store customer service desk are the first port of call for a wide range of services: * Glass loans; * Flower wrapping; * Customer special orders, lost property; * Sainsbury vouchers; * Refunds; * Complaints; * Signing in of visitors.

The First Aid box is kept at this desk and colleagues know who the trained first aiders are in that store.

Providing a high quality customer service is important for any business if Sainsbury fail to provide this service the business will result in the loss of customers and sales. They check the standards in their stores and monitor the quality of our products to ensure they consistently meet the standards laid down when the products are developed.

This is why Sainsbury have become more aware of the importance of customer services. Their Retail and Supply Chain Quality Assurance teams check that all new ideas for stores and their supply chain will deliver only the highest standards of quality, safety.

Enforcing these high standards is helping them to innovate.

For example, in 2001 they became the first UK supermarket to offer a range of organic meals and sandwiches in their customer restaurant in their Sevenoaks store.There is always a trained first aider on every shift.Breakages: - If a customer accidentally drops a product and it breaks anywhere in the store, including the car park, they will replace it free of charge.Now, dozens of thousands are sending you requests how to make a business plan or how to adapt to the new statements of a present fiscal law every hour.Adaptation to a new digital reality may be protracted and uncomfortable.Customer records should hold the information detailed below: Customer account or reference number Customer name and address Telephone, fax, e mail address, website address Contact name within the customer's organisation Delivery addresses if different from the customer's main address Total value of sales year-to-date Transactions (e.g. invoices, credit notes, customer receipts etc) for the current financial year Balance of money owed by the customer Aged debt analysis (breakdown of money owed by the customer) Products bought by the customer Consequences of poor service Poor quality and service in Sainsbury may result in: 1. This is a great way for customers because every time they go to the checkout they swipe their rewards card the customers earn points, a number of points give them rewards (e.g.100 points give you �2 pounds off the next shopping) At Sainsbury satisfying customers is very important, because they want to have satisfied customers and it costs to have dissatisfied customers.It is vital to ensure that adequate information is held about each customer. This may be in the form of a customer database or may be their reward card.

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